VoIP Service Surges in Popularity Among Business Customers

VoIP Service Surges in Popularity Among Business Customers

More and more business managers are saying goodbye to traditional landline phones and hello to Voice over Internet Protocol (VoIP) telecommunications systems these days.

Business leaders have realized VoIPservice’s many benefits, such as much more affordable domestic and international calling and the elimination of the need for in-house PBX hardware and related maintenance required for traditional telephony systems. In fact, 75% of all international calls are being made over the Internet

The massive transition to this cost-effective technology is more than a trend; it’s a glimpse into the future of business telephony. And, it’s a money-making opportunity for VoIP service providers … if they give customers what they want.

WhichVoIP, a company with expertise in VoIP and telecommunications services, recently surveyed current business VoIP customers about their needs and expectations from service providers.

When asked, “What items are the most important to your VoIP business service purchase decision,” the responses were as follows:

•     Nearly 80% of those surveyed said the price of the service was an important consideration in their decisions to select VoIP instead of a traditional telephony system;
•     Slightly more than 60% of those surveyed said the value-added features and functionality — offered with VoIP service at no extra charge — appealed to them when considering VoIP in their business phone service purchasing decision;
•     Nearly 60% said “knowledge of sales staff”;
•     Slightly more than 30% said “friendliness of the salesperson.”

“This is real data from customers telling us what they would like from providers — not only in terms of service, but also in terms of the sales process,” Mike Bragg, CFO of WhichVoIP, said. “Business VoIP service providers who seek business customers can benefit greatly from the information our survey revealed.”

For potential customers who are still skeptical about VoIP and its many useful features, service providers and their sales team should have other selling points ready to share in efforts to close the deal. Here is a couple:

•     Hosted VoIP phone systems involve a substantial cost savings by enabling a company’s workers to make and receive calls via the Internet using a headset and microphone.
•     The VoIP system also enables calls to be directed to mobile devices, so company employees can conduct business while travelling or otherwise away from the office location.

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Posted by John Fleming on Jan 17 2012. Filed under Software. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.